Patient Survey results Posted or Updated on 16 Mar 2026

Primary Care
15 Marylebone Road
London NW1 5JD
Email:  nhsnwl.localservices@nhs.net

13 August 2025

Re: National patient survey 2025

Dear Colleagues,

We are writing to extend our congratulations to your Practice team on your recent performance in the 2025 National GP patient survey.

The ICB is pleased to note that you have achieved a high standard of 18.24% in your survey response rate, with 87.31% of respondents reporting a positive overall experience with your GP practice.

PCN name: HEALTHSENSE PCN

Practice name: KENTON BRIDGE MEDICAL CENTRE DR GOLDEN

Survey response: 18.24%

Overall experience: 87.31%

Achieving this result in a time of considerable and continued pressure in general practice, and across the wider system, can only be a testament to your staff’s dedication and commitment to delivering continuous quality improvement and performance for your patients.

We would very much like to spread learning and best practice more widely so, to that end, we would ask you to take some time to consider what work you have done in the background to deliver this level of improvement and email us at nhsnwl.localservices@nhs.net. If you can provide us with some key bullet points by 30 August 2025, the ICB will undertake to share any excellent work and innovative approaches taken, with a view to supporting peer learning across NW London.

We would like to take the opportunity to thank you for your continued contribution to the health and wellbeing of the patients in NW London. We look forward to supporting you as you continue to retain and build on your success.

Yours sincerely,
Executive Director of Primary Care,
NHS North West London ICB        Dr Genevieve Small
Medical Director, Primary Care, NHS NW London ICB