Access Care Plan
Over the last year,our PCN practices have continued to improve how patients access care by strenghening telephone systems,expanding online consultations services ,and improving care navigations process across the network. Practices have used patients feedback and access data to better understand demand and adapt serivces accordingly,supporting more timely responses and improved access to care. There has also been a continued focus on supporting continuity of care for patients with more complex or ongoing health needs.
Our ongoing access approach is based on providing fair,responsive,and easy-to navigate care through a combination of online telephone,face -to -face access routes. Practices will continue to develop triage and care navigation systems,while listening to patients feedback through surveys,participation groups,and community engagement to help shape future improvements.
Urgent advice: If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
We offer a range of clinics and services here at The Kenton Bridge Medical Centre to support your health and help maintain a healthy lifestyle.
You and your general practice
You and your general practice is a national guide on what you can expect from your GP surgery. It also explains what you can do to get the best from the NHS.
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